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Returns & Exchanges

Here at Lunar Moth Jewellery, we want you to be thrilled with your purchase. However, we understand that sometimes a return or exchange is necessary. 

RETURN

If you’re not satisfied with your online purchase and would like to return the item for a refund, please return the item to us in its original condition within 14 days of receipt, unworn and undamaged in the original packaging. Once your order has been returned and received, if it’s suitable for a refund it will be given.

Please EMAIL before you return an order. We want to ensure that your return is processed as quickly and smoothly as possible.

Please Note: We regret that we cannot offer refunds on Earrings/Studs jewellery for hygiene reasons unless they are faulty. This does not affect your statutory rights.

Bespoke-made jewellery cannot be exchanged or refunded. That's because each jewellery piece is made specifically for you.

For all other jewellery purchases, we offer a full refund within 7 days of receiving your order, as long as the jewellery is in its original condition, the return is according to distance selling regulations, or the item was faulty when you received it. We also offer exchanges for store credit. 

Lunar Moth Jewellery will not refund the original postage costs. According to our refund policy, exceptions to this are when the item is returned within 7 days of receipt.

EXCHANGE

If you would like to exchange jewellery, you may do so within 14 days of receipt of the original piece. All jewellery must be returned in its original, unworn condition. Please note that the buyer is responsible for all return postage and shipping costs. Once we have received the jewellery, we will dispatch the replacement piece within 5 working days.

Exchange items will be dispatched once the returned goods have been received and confirmed as unworn/undamaged. The customer is liable for all return postage and shipping costs, as well as the cost of postage for the exchanged item.

Earrings/Studs are exempt from exchange due to hygiene.

A re-delivery charge of £4.95 will be applied for exchanges.

RETURNING FAULTY GOODS

Please email: contact@lunarmothjewellery.com to learn how to make a return on faulty jewellery.

Our jewellery is Handcrafted with love and great care, but we are only human. If there is a problem with your jewellery, please do not hesitate to contact us so we can put it right for you.

ONLINE ORDER CANCELLATION

If you wish to cancel an order placed online at Lunar Moth Jewellery, please email asap at: contact@lunarmothjewellery.com.

Please note that we can only cancel orders if they have not already been dispatched.

Also, if you have placed an order for a bespoke piece of jewellery or a made-to-measure piece of jewellery, please contact us asap. Once production has started on custom jewellery, we can’t cancel it. 

If you have any questions about our jewellery returns policy, please contact us at contact@lunarmothjewellery.com, and we will be happy to assist you.

Thank you for shopping with Lunar Moth jewellery!

Personal Data

Your personal data maybe collected on site via:

Orders

Subscriptions

Compitions, Promotions & Surveys

Feedback/Contact Forms

Automated Technolgies. As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal based outside the UK.  

Third Party Links

The site may include links to third-party websites, plug-ins and applications. By clicking on those links or enabling those connections you may allow third parties to collect or share data about you. 

Please note that we do not control these third-party websites and are not responsible for their privacy statements. As such, we recommend that you read the privacy policy of every website you visit. 

Data Protection

Lunar Moth Jewellery conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location.

Customer details will not be disclosed in any way to any persons out with Lunar Moth Jewellery. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail. View ourPrivacy Policy.

Security

We ensure that your personal data is protected by the appropriate security measures to prevent accidental loss, unauthorised use, alteration or disclosure. 

In addition, we only share your personal data with those employees, or third parties who have a business need to know. These individuals and entities are subject to duties of confidentiality and will only process your data on our instructions.  

Data Collected

Data that maybe collected:

Name.Username.Password.

Contact information - including email address.The internet protocol (IP) address used to connect your computer to the internet.

Browser type and version.

Operating system and platform you use to connect to the internet.

Demographic information such as postcode, preferences and interests.

Areas of our online services that you viewed or searched for.Uniform Resource Locators (URL’s) from or through which you entered or exited our online services and the date and time of such activity.

Other information relevant to customer surveys and/or offers.

Cookies

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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