Returns & Cancellations
Returns & Cancellations
At Lunar Moth Jewellery, we want you to feel truly delighted with your purchase. However, we understand that sometimes a return or cancellation may be necessary.
✅ 14-day returns on unworn jewellery in original packaging
🚫 No returns on earrings/studs (for hygiene) or bespoke/custom pieces
💍 Ring resizing available for £15 — ring sizers also available
✉️ Please email us before returning an item so we can help process smoothly
Returns
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If you’re not satisfied with your online purchase, you may return it within 14 days of receipt for a refund.
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Items must be unworn, undamaged, and returned in their original packaging.
- Please email us before returning your order so we can process your return as smoothly as possible.
Important Notes:
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For hygiene reasons, we cannot offer refunds on earrings/studs unless they are faulty (this does not affect your statutory rights).
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Bespoke or made-to-order jewellery cannot be exchanged or refunded, as each piece is created just for you.
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Refunds are processed within 7 days of receiving your returned item. We do not refund original postage costs, except where the item is faulty or returned within 14 days under statutory rights.
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Exchanges for store credit are also available.
Sale & Promotional Items
If returning part of an order causes you to no longer qualify for a sale, discount, or special offer, your refund will be adjusted accordingly.
Ring Resizing
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Ring resizing is available for a £15 fee.
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If you’re unsure of your size, we recommend ordering a ring sizer before purchase.
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For resizing requests, please [follow this link] or contact us by email.
Exchanges
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You may exchange jewellery within 14 days of receipt, provided it is returned unworn, undamaged, and in its original packaging.
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Customers are responsible for return postage costs, as well as the postage fee for the exchanged item.
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Exchange items will be dispatched within 5 working days of receiving and approving the returned piece.
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Earrings and studs are exempt from exchange for hygiene reasons.
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A £4.95 re-delivery charge applies to exchangesOnline Order Cancellations
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To cancel an order, please email us as soon as possible at contact@lunarmothjewellery.com
Personal Data
Your personal data maybe collected on site via:
Orders
Subscriptions
Compitions, Promotions & Surveys
Feedback/Contact Forms
Automated Technolgies. As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal based outside the UK.
Third Party Links
The site may include links to third-party websites, plug-ins and applications. By clicking on those links or enabling those connections you may allow third parties to collect or share data about you.
Please note that we do not control these third-party websites and are not responsible for their privacy statements. As such, we recommend that you read the privacy policy of every website you visit.
Data Protection
Lunar Moth Jewellery conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location.
Customer details will not be disclosed in any way to any persons out with Lunar Moth Jewellery. If you do not wish to receive promotional material from us, please register that with us immediately by e-mail. View our Privacy Policy.
Security
We ensure that your personal data is protected by the appropriate security measures to prevent accidental loss, unauthorised use, alteration or disclosure.
In addition, we only share your personal data with those employees, or third parties who have a business need to know. These individuals and entities are subject to duties of confidentiality and will only process your data on our instructions.
Data Collected
Data that maybe collected:
Name.Username.Password.
Contact information - including email address.The internet protocol (IP) address used to connect your computer to the internet.
Browser type and version.
Operating system and platform you use to connect to the internet.
Demographic information such as postcode, preferences and interests.
Areas of our online services that you viewed or searched for.Uniform Resource Locators (URL’s) from or through which you entered or exited our online services and the date and time of such activity.
Other information relevant to customer surveys and/or offers.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.