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FAQ

FAQ

Where is the Jewllery Made?

All Lunar Moth Jewellery is HandCrafted within our dedicated Workshop, located in Nottingham, U.K.

Prices

Prices for our products are subject to change without notice.

Prices can change due to global supply chain disruption, inflation, and cost fluctuation of raw materials, can impact our prices from time to time.

All efforts are made to ensure we continue to provide high quality jewellery at affordable prices.

Warranty

We have the upmost confidence of the quality of our workmanship in our jewellery pieces, however if you should find any dmage beyond normal wear and tear within 1 Year of the purchase date, then we will happily work somthing out.

To ensure the care of your jewellery pieces, follow our Jewellery Care Guide.

Returns & Exchanges

If for any reason you need to return or exchange, please do email and we will do our best to help.

Order & Payment

Once you have placed your order, an email confirming the order will be sent. Please check spam mailboxes, or email us so we can resend the order confirmation.

If you need to amend your order, please email us as soon as possible so we can amend. Amendments can not be made once your order has been posted for delivery.

My Jewellery piece looks different to the one on the site?

Each piece of Lunar Moth Jewellery is indvidually Handcrafted allowing for slight variations in appearence.

Each Gemstone jewellery piece is unique in size, shape and colour.

Response Times

Although we are happy to be contacted 24/7, our office open times are: Mon - Fri, 9:30am - 5:00pm.

We will respond as quickly as possible.

Gift Vouchers

Purchased Gift Vouchers will be sent via email with a unique code that has no expiry date.

Enter the unique code at checkout to redeem thr Gift Voucher.

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